Participant FAQ

Account Management

Why do I have a charge on my credit card from EventDog?

EventDog is an online registration processing company. Have you recently signed up for an event? If so please check your email for an EventDog receipt. If you can not find a receipt or have not registered for an event please contact us at support@eventdog.com.

What is my EventDog account used for?

Your EventDog account allows you to mange event registrations, view registration details, resend a receipt, resend a registration confirmation and view volunteer opportunities you registered for

Once, logged in you will be on your Account Home Screen. It will show all Events and Volunteer Opportunities you are registered for.  

If an Event or Volunteer Opportunity does not appear on your dashboard verify the email address you used when registering or contact the Event Organizer. Click HERE to contact the Event Organizer.

Is it your first time logging into your EventDog account?

When you login to the site for the first time go to EventDog.com Click on Login in the top left and Select Participant Login

 

Then Click on the “Click Here” above the email box to have a temporary password emailed to you. 

When you receive the temporary password go back to the login screen and enter the password. Then Click on the Person Icon in the top right of the screen and Select My Account. Finally, Select Change Password

Where do I login into EventDog at?

To login to your Participant Account Click HERE ,or go to EventDog.com and Click on Login in the top left corner. Then Select Participant Login. Next, enter your login information and Click Sign In.

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How do I reset my password?

To reset your password Click Participant Login . Then Click on Forgot Password below the password text box and type in the email address you registered with.

A temporary password will be emailed to the email you entered. Once you receive the temporary password, Login to EventDog.com. Then Click on the Person Icon in the top right of the screen and Select My Account. Finally, Select Change Password

NOTE: Give the site a few seconds to send the password. Try not to hit “Forgot Password” multiple times in a minute. If you do not receive the email to reset the password, you might have registered with a different email address. To check this, contact the Event Organizer. Click HERE to contact the Event Organizer.

How can I edit my EventDog account information?

To edit account information such as your email, name, address, phone number or to change your password Login in to the Participant Login screen. Then Select the Person Icon in the top right corner of your and Click on My Account

Next, make any edits needed and Click Save

How do I edit my registration?

First, Login to your EventDog Participant Account. When logged in you will be on the the Account Home Screen. Here you will see the event(s) you are registered for. Next, Select the Event you wish to edit.

When you click on an Event registration, you will be able to see all your registration details and use the top buttons to view Registration Information, Resend Receipt and Resend Confirmation

To edit registration information, Click on the Pencil next to the information you want to edit. 

NOTE: A participant’s ability to edit information closes at certain times for each Event. In the case you are unable to edit your information, please contact the Event Organizer. They must be the ones to edit the data since they are the ones responsible for the Event. Click HERE to contact the event organizer.

Can I have my confirmation resent?

Yes! First Login to your EventDog Participant Account. Here you will see the event(s) you are registered for. Next, Select the Event you want the confirmation for, and Click on Resend Confirmation. 

Why didn’t I receive my confirmation email?

You may not have received your confirmation email due to a mistype when entering your email during registration. Please, contact the event organizer stating you have not received a confirmation email. They will be able to verify the reason this happened.

How can I get another receipt?

First, Login to your EventDog Participant Account. Here you will see the event(s)  you are registered for. Next, Select the Event you want to get another receipt from, and Click on Resend Receipt.

Why did the price of an item in my cart change?

If you left an event registration in your cart for an extended period of time there is a chance that the item had a price increase. Also, if you attempted to use a discount code, that was limited to a certain number of uses, there is a chance it was used to its maximum while your item was in the cart. If you feel neither of these explain your issue please contact the event organizer first as they set their prices. 

How do I transfer my registration to another event or activity?

To transfer to a different event or activity you will need to contact the event organizer. Each event organizer has their own policies for event or activity transfers.

How to contact an Event organizer?

Click HERE to contact the Event Organizer.

Registering Multiple People

When you register multiple people you have the option to register everyone in one transaction or individually in separate transactions.

EventDog views registrations by the email entered during registration. Every registration made with a specific email lives under that EventDog participant account. Your EventDog participant account allows you to mange and view all your registrations.

Therefore, if you need to be able to mange and view all registrations for the multiple people you are registering use the same email during registration. If each individual needs to be able mange and view their registration each registration needs to be done in separate transactions.

Team and Relay Management

What is the difference between a team and relay?

Team management includes both teams and relay teams. A team is where everyone completes the event individually at the same time as everyone else while being affiliated on the same team together. A relay team is where each member must complete their part of the event in consecutive order for the team to complete the event as a whole. 

In order for a team to be created, a team or team relay captain must set the team up. See following FAQs on how to create a team or relay.

What does a team cost?

A team is free to create, but does not include the team captain’s registration.

The team captain must register for the event and add themself to the team.

What is the role of a team captain?

The team captain’s role is to create the team, invite members to join and mange the team.

How does a team captain create a team?

First, on the Event’s registration page Select to register as a Team Captain. Here you will set up your team by entering a team name and setting your invitation status.

See corresponding FAQ on how to invite members and invitation status.

How does a team captain invite members?

There are 3 invitation statuses you can set for your team when you register or when you manage your team:

  • Public– Anyone registering for the Event can join your team
  • Link– Anyone with your team link can join
  • Invitation– Will be invited through the invitation tool with a ONE use link

Inviting by link or invitation will happen once you login to your EventDog Participant Account after finishing the team captain registration. Here you will be able to invite people who aren’t registered or who are already registered. 

NOTE: Creating a Team does not register the team captain for the Event. You must still register and add yourself to the team you created. 

How does a team captain manage a team?

Once the Team Captain registration has been done, login to your EventDog Participant Account to manage the team. Login and Select the registration that has the Team Captain in the title. Then Select the Manage Team button. 

The team captain can:

  • Change the team name up until the deadline set by the Event. Click on the Pencil by the team name.
  • Change the invitation status of the team by Clicking on the Pencil by the team name.

  •  See the status of those who have been invited to join the team that have not joined (if using the invitation tool).
  • Can remove people from the team by Clicking on the Red-X button to the far right of their name.
  • View and download the team roster.

  •  Make a team member a co-captain by Clicking on the Star next to their name. This gives them the same ability to manage the team as the captain. 

NOTE: Emails from the Event to the team will only go to the original captain who set up the team.

What is the role of a relay captain?

The role of a relay captain is to register the team and invite the amount of needed relay members.

How does a relay captain create a relay team?

To create a relay team, Select to register as a Relay Team on the Event registration page. Here you will fill in all your registration information and enter the email addresses of the other people who are going to register for your team. These members will be sent a link to complete their registration

How do you pay for relay team?

Payment for the relay team happens two ways depending on how the Event is set up: 

  • The relay captain pays for only their registration 
  • The relay captain pays for the whole team’s registration.

How does a relay captain manage the relay team?

A relay captain can manage the team by logging into their EventDog Participant Account. Once logged in, Select the Event they registered for as the relay captain. Then Click on the Manage Team button at the top. 

At the top of this page the relay captain can:

  • Change the team name until the deadline set by the Event. 
  • Can see which team members completed their registration and which haven’t.
    • Registered team members will have a green dot next to their name. If a team member hasn’t registered the link can be resent to them.

How can a relay captain replace a relay team member?

Replacing a team member happens two ways depending if the team member has registered or not:

  • Team member has NOT registered
    • The team captain can overwrite the team member’s email address with the new team members email. This will send the new team member a link to register and the original invited team member’s link will no longer work.
  • Team member HAS registered

 

Volunteer Captain

What is a volunteer opportunity?

A volunteer opportunity is attached to an event and broken into positions to register for. The volunteer positions you have registered for will show up on your Account Home Screen when you login to your EventDog Participant Account

Click on the Volunteer Position you registered for to view all the details such as position, location, date/time and a brief description of the opportunity. 

If you need to change any of your volunteer information, switch to a different volunteer opportunity or can no longer volunteer reach out to the Event Organizer.

I am not a captain where do I see my volunteer opportunity registration?

To view a volunteer opportunity you registered for login to your EventDog Participant Account. Then find the registration that shows the volunteer position you registered for on your Account Home Screen.

Click on the Volunteer Position you registered for to view all the details such as position, location, date/time and a brief description of the opportunity. 

If you need to change any of your volunteer information, switch to a different volunteer opportunity or can no longer volunteer reach out to the Event Organizer.

What is the role of a volunteer captain?

The volunteer captain helps manage their position. They can pull a full roster of volunteers registered for the volunteer position, email the full roster or specific individuals, check shirt size and check-in volunteers on the day of the Event. 

How do I become a volunteer captain?

To become a volunteer captain, the Event’s volunteer coordinator must mark you as the volunteer captain. Then when you sign into your EventDog Participant Account you will be able to manage that volunteer position. 

How does a captain invite others to volunteer?

First, login to your EventDog Participant Account. Then from the Account Home Screen, Select the position you are a volunteer Captain for and Scroll to the Position Roster.

From the Position Roster, you can Click on the Person Plus button next to Team Roster to invite other people to join your volunteer position.

Then add in any extra information in the invitation message and send. 

How can a captain view everyone who is volunteering for their position?

To view the roster for the volunteer position, login to EventDog under the Participant Login

Then Click on the Volunteer Position you are the captain for. 

Next, the volunteer position will open. Scroll down until you see the Position Roster section. 

Here you can see all volunteers registered for the volunteer position. Scroll through to see individual volunteers or search for a specific individual.

You can export or print the roster by using the buttons below Team Roster.

How can a captain use EventDog to communicate with their volunteers?

First, login to your EventDog Participant Account and find the Volunteer Position you are a captain for:

  • To email the whole Team Roster, Click on the Email button next to the Team Roster section and create a message then send. 
  • To email a specific individual, find them in the Team Roster by scrolling through or searching. When you find them Click on the Email button to the far right from their name. 

How does a captain check in volunteers on event day?

On Event day, check in volunteers by logging into your EventDog Participant Account then Select the volunteer position you are the captain for and pull up your Team Roster.

In the Team Roster, there is a column titled “Check In”. Click on the Icon to check people in. Red = Not Checked In and Green = Checked In.