Event Organizer FAQ

Right now! Click HERE to create your account. Next, if you choose to use one of our templates you will fill in all your Event details. We want your Event to be successful and are here to help! Here is the link to our help site, or email us at support@eventdog.com.

No, EventDog does not lock you into a contract. We want to do our best to make sure you are completely satisfied to stay your Event’s best friend.

ZERO! It is absolutely free to setup your registration page.

EventDog’s fees are as followed:

  • Registrations: 5.5% + $1
  • Merchandise and In-Line Donations: 5%
  • This includes all of our features and support!

Yes, you can create custom registration questions to have on your registration form.

You can get paid via direct deposit or check. To get paid through direct deposit please email us at support@eventdog.com and we will get you the form. We want to get you paid!

No, EventDog does not market any other events to your participants through other event ads after registration, emails or any other kind of marketing at anytime.

NEVER will EventDog use any of your race data for any reason. Your data is your data. We are only here to be your Event’s best friend!

Yes, you have the ability to use any timing company. If you are not sure who to use or how to get a timer we can help. 

Yes, you can set as many price periods as you want for your Event.

Yes, you can sell merchandise on EventDog

Yes, our templates are built so that you get the most out of your event registration without having to spend the initial time to learn about each of EventDog’s features. There are Templates for events such as a 5K road race, more complete events like a marathon festival or multiple distance triathlon and ticketed events. Of course, you may choose to use the Blank Template if you want to do it all yourself.

Each event organizer sets the refund policy for their events*. You can choose to refund all or part of the amount the participant paid, including the processing fee. Any refunds, including processing fees, will be deducted from your balance on the event’s next statement. 

Example: Registration is $40 and processing fee is $3.20 (5.5%*$40+$1)

  • Refund registration only– $40. Then $40 will be taken out of the next statement
  • Refund registration and processing fee-$43.20. Then $43.20 will be taken out of the next statement

* Per our Terms of Service, EventDog will automatically refund anyone who contacts us regarding a duplicate registration or in any situation where we believe the customer would win a chargeback dispute.