Event Organizer FAQ

I want to use EventDog how do I get started?

Right now! Click HERE to create your account. Next, if you choose to use one of our templates you will fill in all your Event details. We want your Event to be successful and are here to help! Here is the link to our help site, or email us at support@eventdog.com.

Am I locked into a contract if I use EventDog?

No, EventDog does not lock you into a contract. We want to do our best to make sure you are completely satisfied to stay your Event’s best friend.

How much does it cost to setup my registration page?

ZERO! It is absolutely free to setup your registration page.

What are EventDog’s fees?

EventDog’s fees are as followed:

  • Registrations: 5.5% + $1
  • Merchandise and In-Line Donations: 5%
  • This includes all of our features and support!

Does EventDog allow me to create custom registration questions?

Yes, you can create custom registration questions to have on your registration form.

How does my Event get paid from EventDog?

You can get paid via direct deposit or check. To get paid through direct deposit please email us at support@eventdog.com and we will get you the form. We want to get you paid!

Does EventDog market other events to my participants?

No, EventDog does not market any other events to your participants through other event ads after registration, emails or any other kind of marketing at anytime.

Does EventDog use any of my race or participant data?

NEVER will EventDog use any of your race data for any reason. Your data is your data. We are only here to be your Event’s best friend!

If I use EventDog for running events can I use any timing company I choose?

Yes, you have the ability to use any timing company. If you are not sure who to use or how to get a timer we can help. 

Does EventDog allow me to set multiple price periods for my Event?

Yes, you can set as many price periods as you want for your Event.

Can I sell merchandise on EventDog?

Yes, you can sell merchandise on EventDog

Does EventDog have templates?

Yes, our templates are built so that you get the most out of your event registration without having to spend the initial time to learn about each of EventDog’s features. There are Templates for events such as a 5K road race, more complete events like a marathon festival or multiple distance triathlon and ticketed events. Of course, you may choose to use the Blank Template if you want to do it all yourself.

What about refunds?

Each event organizer sets the refund policy for their events*. You can choose to refund all or part of the amount the participant paid, including the processing fee. Any refunds, including processing fees, will be deducted from your balance on the event’s next statement. 

Example: Registration is $40 and processing fee is $3.20 (5.5%*$40+$1)

  • Refund registration only– $40. Then $40 will be taken out of the next statement
  • Refund registration and processing fee-$43.20. Then $43.20 will be taken out of the next statement

* Per our Terms of Service, EventDog will automatically refund anyone who contacts us regarding a duplicate registration or in any situation where we believe the customer would win a chargeback dispute.